We’re confident that you’ll receive your products in great condition, but we know sometimes things can happen. So for damaged or missing parts, please log in to your account and look for Parts Request link under order details. Or if you need other types of assistance, feel free to connect with us on live chat, email, or simply call us at 1.626.363.9307, Monday through Friday, 8:30 a.m. to 5:30 p.m. (Pacific Time).
If for any reason you decide not to keep this product, contact the Customer Service Department through RMA form (look for Returns link in the Order Details page) to arrange a return within 30 days of receipt for credit consideration. Merchandise should be returned in new condition and in the original box(es) as received. All paperwork should be included with your return to ensure a prompt and accurate credit. The credit card and card number used to purchase your merchandise will be credited upon receipt and inspection. Any credit will be less both the original (for free or $2.99 flat rate shipping, actual shipping cost will be used) and return shipping charges. Note the return shipping charge may be different than the original shipping charge. If shipping charges exceed the return credit, no return credit will be available.
If delivery of the furniture has been refused due to damage during transit, please contact Customer Service immediately to arrange replacement or credit.
Please refer to our Return Policy for details.