Return Policy

Return Policy

Any alterations to the original item will negate the warranty.

All returns are subject to a 20% restocking fee which will be deducted from the Buyer’s refund.

Upon receiving the item and preferring a return, conditions will apply: Item(s) must be unopened and in original new condition, original packaging, unassembled and including all hardware parts. The Buyer is responsible for all costs associated with the return which will be deducted from the Buyer’s final return refund. This includes orders from a free shipping listing.

Returned item(s) are subject to inspection upon arrival. Any missing or damaged components will result in an assessment and reduction to the final refund amount.

We do not accept returns after 30 days of the purchase date under any circumstances.

Order Cancellation and Order Refusal

Orders requesting to be cancelled prior to shipment are eligible for 100% full refund without fee or penalty.

In any event where a Buyer wants to cancel their order after it has gone through the shipping and handling processes, will be subject to a 20% restocking fee, plus the cost return shipping which will be deducted from their refund.

Shipment refusal will be treated as a standard return, in which the conditions stated above will apply.

Address Correction

After order fulfillment to the address provided on the Buyer’s order invoice, we are not responsible for rerouting, reshipping or picking up the item(s) to a different address under any circumstances. Please note that this includes but is not limited to the event of a buyer changing residence and not changing the address on their buying account.

Order Arrives Damaged

We understand your time is valuable. In the unfortunate event of your order arriving damaged, please contact our customer care department within 48 hours of delivery receipt.

For understanding and internal purposes, photos of the damages are required for replacement parts or items.

Requests for full or partial credits are not available.

You may return your product within thirty days of purchase. download our RMA form below, complete it and place it in the carton. then ship the product, at your expense, via a recognized carrier to the following address:

24/7 Shop at Home / RMA Department
19745 Colima Road
Rowland Heights, CA 91748